It rarely happens that a yarn is defective or non-compliant, we check most of the yarns with the winder. However, when working with stock yarns it can happen.
It is essential to make a small sample (10×10 cm or 20×20 cm) and wash it before carrying out the final work.
The sample is used for many things, and it is also used to see if the yarn has any defects.
If the yarn is defective or non-compliant, contact us immediately for the return.
WE DO NOT ACCEPT RETURNS OR CLAIMS OF WORKED YARNS, EVEN IF DEFECTIVE OR NON-CONFORMING. THE CONE MUST BE WHOLE, JUST MISSING THE YARN NECESSARY TO MAKE THE SAMPLE.
In the event of a defective or non-compliant yarn, notify us immediately and we will send you the courier at our expense to collect the yarn. Make a small package, write our full address on it, even in pen, and as soon as we receive it we will check and issue a refund for the full cost of the yarn as soon as possible and in no case beyond 15 days.
NB.: WE WILL NOT ACCEPT RETURNS WITHOUT BEING ADVISED VIA EMAIL FIRST
RIGHT OF WITHDRAWAL
Read carefully all the information on the right of withdrawal by clicking here.
ATTENTION: AT THE BEGINNING OF THE PROCESSING OF THE PURCHASED YARNS PLEASE CHECK THE FIRST STITCHES CAREFULLY AND IN THE EVENT OF IRREGULARITIES IN THE YARN, IMMEDIATELY INTERRUPT THE PROCESSING, NOTIFYING NS. TECHNICAL OFFICE. HIRCUS FILATI WILL RECOGNIZE NO MORE THAN 30 GR OF WORKED YARN, AND IN NO EVENT, FINISHED AND MADE-UP GARMENTS.
NO CLAIMS WILL BE ACCEPTED ABOUT STOCK OR REMANUFACTURED YARN UNLESS THE YARN HAS AN OBVIOUS DEFECT (EX.: YARN WEAK IN PROCESSING).
N.B.: The number of needle indicated in the description of each product is indicative, it depends on the hand, the type of stitch and the type of garment to be made. Our advice is to always make a small sample, measure it, count the stitches and wash it to see the final result (yield, softness, etc.), in this way you can decide whether to work the yarn with a lower or higher number of rows (i.e. work it more sparsely or more closely).
IN ANY CASE ARE ACCEPTED EXCHANGES OR RETURNS AFTER 30 DAYS FROM THE ORDER.
If for any reason you want to return the yarn (for example if you don’t like it or have changed your mind), you will be responsible for the return shipping costs and you will be refunded the amount of the yarn excluding shipping costs. To facilitate the task we can send you our courier, the return shipping costs which amount to 7.50 euros will be deducted from the refund.
NB.: WE WILL NOT ACCEPT RETURNS WITHOUT FIRST NOTICE.
If you need to make a return, fill out the form below, we will contact you as soon as possible.